Frequently Reported Issues/Questions

  1. The Reset Password/Forgot Password feature not working - returns error message to the effect that user in not authorised. We sincerely apologise for the inconvenience, the issue has since been resolved(17 Oct 2024 17:30).If you struggle to login, please chose option 'Forgot Password' on the Login Page, alternatively, please click here to reset your password.

  2. Never Registerered Account on CGAOnline?
    • Click on Register Option
    • The step above allows you to create username and password
    • The username and password will allow you option to create your ASA Profile
      • Sections
      • Categories and Demographics
      • Personal Details and Identification
      • Contact Details and Addresses
      • Next Of Kin
      • Licence And Club Details
      • Declaration
  3. Licence Renewal (CGA Will Make Pronouncement)
    • No Need to Create New Profile
    • Login with cellphone number and password
    • Select Option to Renew Licence
    • Review and Update Fields if required
    • Submit Renewal Application
  4. Licence Approval Proccess
    • Applications will be Approved by Clubs
    • Allocate ASA Licence
  5. Duplicated ID Number Error Message
    • This indicates that your profile exists in the system
    • Rather Chose Forgot Password Option
    • The cellphone number used to register will be required
  6. To Change Cellphone number
    • Request CGA or Club Admin to Change/Update Your Cellphone Number
    • Once Done, you will be able to Reset New Password
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